Privacy Policy

Introduction

Index Bio ("Index Bio," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website indexbiosystems.com or engage with our services.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website and services.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Complete contact forms on our website
• Request case studies or whitepapers
• Subscribe to our newsletter
• Communicate with us via email or phone
• Engage with us at industry events

This information may include your name, email address, phone number, job title, company name, and any messages or inquiries you send us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on pages
• Referring URL
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations
• Protect against fraud and abuse

Third-Party Services

We use the following third-party services that may collect information:

• HubSpot — CRM and marketing automation (forms, email tracking)
• Google Analytics — website analytics
• Webflow — website hosting platform

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (under confidentiality agreements)
• Legal authorities when required by law
• Business partners with your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our processing of your information
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at info@index.com.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Security

We implement reasonable technical and organizational measures to protect your personal information. However, no internet transmission or electronic storage is 100% secure.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page.